Nicholas and Smith Pty Ltd develop, produce, and distribute high quality learning resources. Their video based programs are highly regarded and widely used by the larger organizations and education institutions.  The critically acclaimed videos are  available in DVD  and VHS formats.  

Each program comes with a presentation pack on CD-ROM that contains a slide presentation (MS PowerPoint), a study guide (MS Word).  Some programs come with a facilitators guide (MS Word) to support the study guide.  Please see each programs description for details of what it comes with.  

QualityCoach.Net is pleased to offer you the quality learning resources from Nicholas and Smith listed below with a money back guarantee.

An essential training package for auditors and managers. Watch a real audit in action and see how process auditing can contribute to improved business performance.  This is a unique educational resource for internal and external auditors of ISO 9001, ISO 14001, OHSAS 18001, ISO \TS16949, GMP, HACCAP and other management systems.

The Power of Process Auditing: The Reality Video 

The Conflict at Work training video resource will show your managers how to handle conflict in a constructive way and achieve the best result for themselves, the other person, and the organization. Using a proven 4 step strategy and 6 key skills, your managers will learn how to: recognize the symptoms of conflict. respond to anger and disarm aggression; uncover the core issues; read the signals behind the words; focus on the real issues.

Conflict at Work DVD 

We Need to Talk is an essential DVD for managers responsible for staff performance issues and staff appraisal. This best selling video will give managers the confidence and skills to tackle the difficult issue of poor staff performance. This DVD will give managers: a proven structure for a positive outcome; the techniques to deal with the emotions, diversions and barriers which invariably occur during performance counseling.

We Need to Talk DVD

Audits such as in ISO and GMP require advanced interpersonal skills. This video shows auditors how and when to use the right type of questions and how to minimize resistance and suspicion. This is a unique training resource for auditors around the world, and an international best seller.   Getting it Right - Advanced Skills For Auditors 

A key concept used in the video Gorilla in the Midst - Auditing to Add Value is that auditors can miss significant events in terms of a business and its outcomes when their attention is narrowly focused. Auditors therefore need to have a broad view of the business and its objectives in order to perform their audit role. 

This contemporary video specifically shows how an auditor's performance is dependent on: The Audit Process - how to plan and structure an audit, Personal Traits - having an insight into personality, desirable traits and dark side traits , Power - which stems from business knowledge and experience,  Influence - the ability to build relationships, and the skills to rationally persuade and influence managers.

Gorilla in the Midst - Auditing to Add Value

This is an ideal video for companies aiming for certification or who wish to provide environmental awareness training.  The ISO 14000 Challenge video gives a practical guide to key principles involved in environmental management. Three case study companies, a food manufacturer, mining contractor and a local council, show how they implemented and used an environmental management system to improve their operations. The ISO 14000 Challenge - Environmental Management

Meet Connor. At Far East Trading, an international company, Connor is the logistics and warehouse manager. He gets things done and he works to process. He is a competent manager. However, when it comes to customer satisfaction, he just doesn't get it. He lacks knowledge and leadership skills. That is, until he takes a little road trip. Connor: The ISO 9001:  Road Movie

Conner The Road Movie Focuses on the core objective of an effective quality management system, that is, achieving customer satisfaction. The content fully complies with the revised standard ISO 9001:2008.

This video is designed to motivate and educate managers and employees at all levels. It is entertaining, highly relevant and structured for learning.
Using actual, international case studies, this package covers the main quality principles of the new ISO 9001:2008 standard. The video focuses on the key concepts within the standard including the application of the process approach and continual improvement in a quality management system. ISO 9001:2008 In Focus

Covers the essential Quality Management concepts within the ISO 9001 standard.  The content remains accurate and relevant to the revised standard ISO 9001:2008.   

A favorite video for trainers who need to teach the main quality improvement tools to supervisors, employees and teams. Includes flow charts, histograms, pareto charts, scatter diagrams, control charts, check sheets, cause and effect diagrams.  Employees will learn the when, why and how of these important tools. Each tool is graphically illustrated and explained through real work situations in the manufacturing and service sector. Introducing the Tools for Continuous Improvement 

Real events and actual footage create this absorbing study of risk management. Through a range of actual industry examples where the management of risk has affected the business, the DVD demonstrates the seven specific steps essential to the risk management process. Risk Maker Risk Taker - A Managers Guide to Risk 

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Nicholas and Smith Pty Ltd  Vido based programs DVD's and Videos

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